Here is a collection of common issues that I get report of via email, with instructions about troubleshooting them. Please note that most of these problems are not directly related to iCleaner, though I will still try to address them.
Most problems with the iCleaner app itself can be solved by reinstalling it. Please make sure you're installing it from one of my official repositories, from the BigBoss repo or from Karen's repo. Cracked iCleaner packages can cause all sorts of issues, which I won't be giving support for.
Most seemingly iCleaner-related side effects (including, but not limited to: safe mode crashes, user interface glitches, screaming children haunting your dreams, etc.) can be solved by respringing, or rebooting your device.
If restarting your device didn't work, try disabling all tweaks or your tweak injection library altogether. If your problem goes away, then iCleaner is not the cause of your issue. You may have installed a faulty or incompatible tweak, and it's up to you to track which one is causing your problem and uninstall it. You can use iCleaner Pro's Tweaks tool to easily identify which tweak is the culprit.
This may happen if you also have Karen's repository, which also hosts my packages. If that's the case, you can just download iCleaner from there.
It may also happen due to pirate repositories hosting iCleaner packages that shadow my own packages, in which case: remove all your pirate repositories and the official packages will pop right back.
Oops, there might be a nasty bug somewhere in my code. Unfortunately, sending me an email complaining about it won't help much in determining what is making it crash. You're much more likely to see the crash fixed if you do the following:
Thank you, and sorry for the trouble!
This issue is usually caused by icons cache being uncorrectly rebuilt and/or a bad applications state, which may be caused by misbehaving tweaks. It may happen randomly after installing apps, tweaks, applying themes and generally pretty much anything that requires a respring. You can try several things to fix it:
If none of these solutions works, you can try forcing the applications state to be rebuilt. To do so, backup and delete the following two files:
/var/mobile/Library/Caches/com.apple.mobile.installation.plist (iOS 8 and newer firmwares don't have this file)
/var/mobile/Library/Caches/com.apple.LaunchServices-###.csstore ('###' is a three digit number)
Then reboot your device. After you unlock it, your apps should start to slowly pop back up on the home screen.
This issue is usually caused by cracked iCleaner packages, which disable the ability of the app to contact the registration server. You may have updated to a cracked package by mistake, or may have intentionally installed it. Either way, the fix is uninstalling iCleaner, and reinstalling from one of my official repositories or from the BigBoss repo.
If this is not the case, the registration server may actually be offline. I'll probably be already working on it, though if you keep displaying this error, feel free to send me a support email via the app.
Purchases are usually processed instantly, but they may be delayed by Paypal for various reasons. If you did not receive your registration code within two hours from the purchase, feel free to drop me an email at [email protected].
If you enabled "test mode" beforehand (as recommended), just use the "restore backup files" function. Otherwise, you will have to restore your device.
Some applications may store useful information in their cache folders (yuck!), which are being deleted by iCleaner. This can result in the app not behaving correctly, or missing some data. Some apps are tolerant, and will just re-download the needed files upon startup. Other apps will have to be uninstalled and installed back.
After doing this, you can exclude the app via the "Excluded apps" submenu in iCleaner. This will prevent iCleaner from cleaning up that specific application. Note that, as of version 7.2.0, iCleaner features multiple app exclusion menus, one for every relevant removal tool.
Finally, "Test Mode" is your friend! You can always make a test cleanup when you install new applications, and eventually restore the backup files if you notice any problem with them.
This is caused by some tweaks that are incompatible with your iOS version. As always, iCleaner Pro's Tweak tool can help you pinpoint the culprit.