Last updated: 10 August 2018

This Privacy Policy explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. We are "IBSoft di Ivano Bilenchi", maker of iCleaner, iCleaner Pro and more. For details about how to contact us, see the How to contact us section below. This Privacy Policy applies to personal information that we collect through our mobile applications and other products ("Applications"), and websites we control, like www.ib-soft.net ("Website") (collectively "Services").

The Services are also governed by the Terms of Service.

The personal information we may collect about you through the Services falls into the following general categories:

1.1. Information that you provide voluntarily

Certain parts of our Services may ask you to provide personal information voluntarily. For example, we may ask for certain information in order to register an account with us, to begin using the Applications, to subscribe to marketing communications from us, and/or to submit enquiries to us, such as:

  • Your name, email address or other contact details.
  • Any information you submit to our customer service team in the Applications or via email.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be explained to you when we ask you to provide your personal information.

1.2. Information we collect automatically

When you use our Services, we may also collect certain information automatically from you and/or your device which may be considered personal information under applicable data protection laws, such as:

  • Your IP address.
  • Device identifiers such as your Advertising ID and Unique Device ID (UDID).
  • General geographic location based on your IP address or mobile network operator.

IP addresses are collected as part of industry-standard server logs, which allow us to track down and fix issues as they arise, in which case they are deleted periodically from our systems. They are also used by third party advertisers.

"Advertising ID" means the Apple Identifier for Advertisers ("IDFA") on Apple devices, and Google Advertising Identity ("GAID") on Android devices. These are unique identifiers for mobile devices that advertisers use for interest-based advertising. They are consistent across all apps and thus allow cross-app tracking. On Apple devices, you can opt out by choosing the "limit ad tracking" option in the privacy settings. On Google Android, you can opt out by choosing the "Opt out of interest based ads". Advertising IDs are non-permanent, non-personal identifiers uniquely associated with your device. Similar technologies include tracking pixels within ads. These technologies allow companies (including marketers and advertisers) to recognize your device when you use websites and applications.

Unique Device IDs ("UDIDs") are used to recognize registered devices in order to grant access to paid features and services. They are usually sent to our servers and discarded immediately; they are only retained as part of the device registration process, and they can be removed from our systems by unregistering your devices via the "device management" interface of the Applications.

"Device identifier / information" means device type, device model, device manufacturer, device operating system and language, or other technical data like screen size, processor, or a combination of this data, available from a device for a developer to check the device's compatibility with a particular application.

Geographic information is used to automatically detect your language and to act based on laws that are specific to your Country or geographic area. It is immediately discarded and never sent to our servers. Geographic location may also be used by advertisers. We only use coarse geographic information: fine-grained, GPS-based location data is never collected.

1.3. No special categories of information

We do not request or intend to collect any "special categories of information" such as any information on health, race, religion, political opinions or philosophical beliefs, sexual preferences or orientation.

We use your personal information for the following purposes:

2.1. To provide and operate our Services

  • To create user accounts/profiles to enable you to use our Services.
  • To provide you with the correct versions of the Applications (e.g. knowing which language to make the Applications available to you in).
  • To send you service-related communications including confirmations, technical notices, updates, security alerts, and support/administrative messages.

2.2. To improve our Services and keep them secure

  • To respond to your customer support requests (e.g. if you write to us with a complaint).
  • To receive error messages about any issues you/your device encounters with our Services to enable us to fix bugs and interoperability issues.

2.3. To personalize our Services

  • To remember you next time you visit one of our Services.
  • To communicate with you about promotions, rewards, upcoming events, and other news about products and services we offer.

2.4. For promotional activities (including marketing and advertising)

  • To serve you with relevant advertisements (necessary to fund our Services).
  • To send you marketing communications and/or newsletters about rewards and promotions if you have subscribed to them.

2.5. Other

  • To comply with our legal obligations.
  • To exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person.
  • To prevent and/or detect fraud or fraudulent behavior.

We use advertising to fund our Services and to make our Applications available for free. We show third-party advertising in our Applications and may also advertise our Services via third parties. We want to provide you with more detail about how we use information for advertising.

To enable us to show in-app ads, we may send your advertising ID and IP address to advertisers (or ad networks) to enable them to find appropriate ads to serve to you in our Applications and on third-party properties. You can control and limit our use of your advertising ID in your device settings. IBSoft does not control which specific ads are shown in our apps (this is controlled by ad networks), but we do prohibit certain types of ads.

Advertising IDs are used by ad networks for a number of purposes (please refer to the Privacy Policies of our advertising partners listed herein as Third Parties) including, for example, to:

  • Limit the number of times you see the same ad.
  • Ensure they are dealing with humans with real devices and not automated "bots".
  • Serve you with advertisements likely to be relevant to you based on your advertising ID, your engagement with other brands and ads which is recorded using your advertising ID, and to use your general geographic area.
  • Other brands buy ad placements via an ad network or ad exchange to advertise their products in the IBSoft Services. The ad network or ad exchange acts as intermediary between the other game companies and IBSoft. In order for an ad network to charge the company purchasing the ad, clicks from the ad and potential installs of other developers' apps are tracked. Views, clicks and installs from ads are measured using the Advertising ID.

Your IP address is typically used by advertisers to identify your general geographic location, for example, your country, state and, sometimes, your city.

You can opt out of interest-based advertising on mobile applications by changing the privacy settings of your device and selecting "limit ad tracking" (Apple iOS) or "opt out of interest-based ads" (Android).

Where applicable, the Applications also allow you to explicitly update your consent related to interest-based advertising via specific controls available in the app settings.

The Services may use cookies and other similar technologies: a cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you.

The Website only uses cookies that are strictly required for its correct operation or to ensure security. This usage of cookies falls under our legitimate interest. Some or all of the following cookies may be set in your web browser when you use the Website:

Cookie Party Description Additional information
PHPSESSID or ib_sess_id IBSoft Session cookie Necessary for the correct operation of the website
__cfduid CloudFlare Identify trusted web traffic link

You may still want to disable cookies, and you can do so via the settings of your web browser or device. However, disabling cookies may affect your ability to use the Services.

In certain circumstances we may need to set cookies that are not strictly required for the correct operation of the Services, for example to serve interest-based advertising or to analyze traffic and usage. In this case, we will ask for your explicit consent prior to the setting of the cookies.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where (i) we need the personal information to perform a contract with you, (ii) the processing is in our legitimate interests and not superseded by your rights, or (iii) we have your consent to do so.

Under our terms of service, "performance of contract" as a legal basis for processing your information refers to when we make the Services available to you, provide customer support, integrate Applications with technology and distribution platforms such as Apple iOS and Google Android, and inform you of service-related changes.

We process your personal data on the basis of our legitimate interests for example when we provide you the Applications, keep our Applications secure, and for engineering purposes.

We process your personal data on the basis of your consent for example when we serve interest based advertisements, analyze traffic and usage or carry out marketing.

We have a "legal obligation" to process your personal data when complying with a legal obligation, such as the preventing a crime or fraud or maintaining tax records. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If you have questions about, or require, further information concerning the legal basis for collecting and using your personal information, please contact us using the contact information provided in the How to contact us section below.

We may share your personal information with the following types of recipients:

  • With companies in our business group, third-party service providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help enhance the security of our Services), or parties that otherwise process personal information for the purposes described in this Privacy Policy or communicated to you when we collect your personal information. A list of our current service providers and partners is available here.
  • With any competent law enforcement body, regulatory authority, government agency, court of law or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
  • With a potential or actual buyer (and its agents and advisers) in connection with any proposed or actual purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information solely for the purposes disclosed in this Privacy Policy.
  • With any other person, with your consent for such disclosure.

We use appropriate technical and organizational measures designed to protect the personal information that we collect about you and process. The measures we adopt are designed to provide a level of security appropriate for the degree of risk involved with processing your personal information. Specific measures include encrypting your personal information in transit and at rest.

Your personal information may be transferred to, and processed in, countries other than the country of which you are a resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our Service servers are currently located in the United States, and our business group members, third-party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries. However, we ensure appropriate safeguards are in place so that your personal information will remain protected in accordance with this Privacy Policy. This includes complying with the European Commission's Standard Contractual Clauses for transfers of personal information among companies in our business group and third-party service providers and partners, which require all members of our business group to protect the personal information they process from the EEA in accordance with European Union data protection law. It also includes the transfer of personal information to third-party service providers and partners that are certified under the EU-US Privacy Shield.

We retain personal information we collect from you where we have an ongoing legitimate business need to do so. For example, to provide you with a Service you have requested, or to comply with applicable legal, tax or accounting requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or de-identify it, or, if this is not possible – for example, because your personal information has been stored on a backup server – then we will securely store your personal information and isolate it from any further processing until deletion is possible.

You have the following data protection rights:

  • To access, correct, update or request deletion of your personal information. You may do so by contacting us using the information in the How to contact us section below.
  • To object to the processing of your personal information (which is processed on the grounds of legitimate interests), ask us to restrict processing of your personal information or request portability of your personal information. Again, you may do so by contacting us using the information in the How to contact us section below.
  • To opt out of marketing communications we send you, at any time. You can exercise this right by clicking on the "unsubscribe/opt out" link in the marketing communications we send you or by contacting us using the information in the How to contact us section below.
  • If we are processing your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted pursuant to lawful processing grounds other than consent. You may do so by either using the facilities we provide in the Applications, by opting out of personalized offers based on in-app behavior (as explained here), or by contacting us using the details at How to contact us section below.
  • To file a complaint with a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Our Services are not intended for use by children. Anyone under the age of 13 is not permitted to use the Services and must not attempt to submit any personal information to us. We do not knowingly collect any personal information from any person who is under the age of 13. If it comes to our attention that we have collected personal data from a person under the age of 13, we will delete this information as quickly as possible. If you have reason to believe that we may have collected any such personal data, please notify us immediately using the information in the How to contact us section.

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, in accordance with the significance of the changes we make.

Data controller: IBSoft di Ivano Bilenchi
Address: Via Alcide De Gasperi 202, 76012 Canosa di Puglia, Italy
Email: [email protected]

You can exercise your right to access personal information, request the deletion of personal information or opt out of personalized offers directly in our Applications. To do so:

  • Open the Settings.
  • Tap on "Email".

This is our preferred contact method, as we can more accurately validate a request received directly from a device and application.

Please note that other third parties (our data partners) may be data controllers of your information. More information regarding the third parties we work can be found in the Third party data partners section.